SHIPPING & RETURNS
SHIPPING POLICY
Welcome to Genie Hukkah House's Shipping Policy section. We strive to provide the best possible shipping experience to our customers. We offer a variety of shipping methods to choose from, based on your location and preferences. Our packaging is designed to ensure that your products arrive safely and securely. We also offer free shipping on orders above a certain amount. Please reach out to our customer service team if you have any questions or concerns about our shipping policy.
RETURN & EXCHANGE POLICY
At Genie Hookah House, we are committed to providing high-quality products to our customers. We ensure that all orders are carefully inspected, packed, and shipped to arrive in excellent condition.
Please note:
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Due to the nature of our products, we do not offer returns or exchanges once an order is placed.
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All sales are final, and products cannot be returned or exchanged, except in the case of damaged or defective items.
Damaged or Defective Products
If you receive a damaged or defective product, please notify us within 48 hours of receiving your order. To process your claim, we will require:
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Clear photos of the damaged or defective product.
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A video of the unboxing to verify the condition of the item when it was first opened.
We will review the information and work with you to find a resolution.
Thank you for choosing Genie Hookah House. Your satisfaction is our top priority!